Visitor
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14 Messages
Paramount+ app version
Trying to watch episodes on paramount+. Kee running into an error msg. Paramount support says they identified and fixed the bug in version 4.98.0. Even after unplugging my xumo box, resetting wifi (recommended by paramount), and “updating all apps” in xumo settings, I still hit the same issue because it’s still running version 4.97.0. How do I upgrade to the latest version to get past this error?
XfinityNatalie
Official Employee
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308 Messages
3 days ago
Greetings, user_c00aea! I appreciate you taking the time out of your weekend to post on our XFINITY Community Forum. I hope your weekend went well despite the recent Paramount+ error you experienced. Thank you for attempting the general troubleshooting steps on your end already. Since this issue remains persistent after you completed these steps, we will need to dig further into this matter. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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