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user_1cd519
1st Topic

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2 Messages

Sunday, September 4th, 2022 6:17 PM

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Peacock App on Xi6-A Flex box keeps showing 'Something went wrong'; and unable to sign out/reset app.

The Peacock app has been showing 'Puss n Boots' for several weeks now.  Despite my best research efforts & resetting efforts, the app stays showing 'Something went wrong', and is not allowing to reach the settings to sign out & sign back in.

This is a native app to the Flex box (Xi6-A), and nowhere in settings does it allow a reset or sign out/in of this app.

Please advise any guidance towards a fix - would love to watch some newer shows on this app!

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2 years ago

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XfinityAnthonyT

Official Employee

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1K Messages

2 years ago

Hey there! Sorry to hear about this. As much as we all adore the Shrek cinematic universe, never-ending Puss n Boots would be a nightmare. An idea, have you tried logging into the peacock website? Give that a try and see if it unlocks the flex box. 

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user_1cd519

Visitor

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2 Messages

@XfinityAnthonyT​ 

Thank you for your response!  Unfortunately, this did not seem to work, and still results in never-ending Puss n Boots.

Peacock's Support shows:

How do I fix issues playing Peacock on my device?

If you are experiencing technical issues, please try the following steps:

  •  Close the Peacock application on your device. Also close any other applications you may have running in the background. After all the applications have closed, relaunch the Peacock app.
  •  Restart your device by unplugging the power or fully powering down, waiting 20 seconds, then plugging the device back in or rebooting.
  • Check the device’s internet connection. Please make sure you have a strong enough connection for streaming.
  •  Clear your device’s cache and data. You should be able to clear cache/data in your device’s settings menu.
  • Uninstall and then reinstall the Peacock application on your device.

Is there a way to clear cache on this device?

The Peacock app recognizes Provider Device, as last signed in 10/31/2021; and does not allow for a reset.

2 years ago

0

CCTimothy

Valued Contributor

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406 Messages

Are you able to actually clear the cache on the Flex box itself? You can follow the steps at the following link, https://comca.st/3TGSY3n, and let me know if it helps!

I no longer work for Comcast.

2 years ago

0

user_70923e

Visitor

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2 Messages

Hi! I am having the same problem. I just followed those steps, but I am still seeing Puss n' Boots. Any other suggestions to help?

2 years ago

0

CCBiancaB

Problem Solver

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574 Messages


Hi, @user_70923e. We're happy to help with the app issue you're experiencing. Can you please provide more details about where you're seeing Puss n' Boots?

I no longer work for Comcast.

2 years ago

0

user_70923e

Visitor

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2 Messages

Hi @XfinityBiancaB When using Xfinity Flex, I can open all other streaming apps (Netflix, Hulu, etc.) but when I click on Peacock, it shows the black peacock screen with their logo but then a couple seconds later shows the Puss n' Boots screen. When I click on retry, it just blinks and still shows that screen. I have tried unplugging and following the instructions above to clear the cache, but it doesn't work. It's been happening for about a week now. I have been able to login to Peacock on both my phone and online and can access content that way, just not through our Flex.

2 years ago

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user_7163c4

Visitor

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1 Message

2 years ago

hey, I went to the peacock website and signed out of all devices and it finally stopped showing me the puss in boots 🙌🏽 give that a try

1

user_919828

Visitor

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2 Messages

@user_7163c4​ Thank you! That worked!

2 years ago

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