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user_cry6s5
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Tuesday, October 15th, 2024 1:49 AM

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peacock premium offer cannot be activated, keep getting something went wrong from this domain https://bpe.fortumo.eu/

As the title says, I got Peacock Premium with my gig plan about a month and a half ago. Every time I'm trying to activate this offer, it goes to this error page https://bpe/fortumo.eu/error and 'Something went wrong, Please try again later' message shows up. What gives?

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Updated 

2 years ago

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XfinityJeniece

Official Employee

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4.1K Messages

2 years ago

Hey there, user_cry6s5, thanks for reaching out through Xfinity Forums regarding your Peacock Premium offer! We truly appreciate you being a Gigabit speed tier customer and want to ensure that your Peacock offer is working! I have been loving watching The Office reruns on Peacock! They never get old! 

 

Have you already tried the activation steps listed here on our website, https://www.xfinity.com/support/articles/peacock-premium-offers?

 

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user_cry6s5

2 Messages

Hi - yes. I've tried these steps multiple times and gotten the same result unfortunately. Always getting something went wrong, try again later.

2 years ago

0

XfinityJeniece

Official Employee

 • 

4.1K Messages

Thanks for confirming @user_cry6s5 ! I would be happy to take a look at your account on our end to help with troubleshooting to get Peacock Premium working for you! 

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

2 years ago

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user_Ab12h2

2 Messages

I am also a Gigabit speed tier customer and am getting the same error as this customer. Before you ask, yes I have tried all the activation steps listed here on your website and listed in your initial response.

2 years ago

0

user_Ab12h2

2 Messages

2 years ago

I am also a Gigabit speed tier customer and am getting the same error as this customer. Before you ask, yes I have tried all the activation steps listed here on your website and listed in your initial response.

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XfinityMarcos

Official Employee

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2.4K Messages

 

user_Ab12h2, thank you for coming to our Forum for help with your Peacock Premium activtation. I love this app, we do a great job of rolling out new movies, so I get why you want the access. Since you mentioned already trying those activation steps, I'd like to review your account a bit further. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

2 years ago

0

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