Peacock subscription asks to subscribe

My free Peacock subscription through my Xfinity interenet plan whic doesn't expire until June 2025, now asks me to subscibe, It only allows me to watc Peacock Originals.

Responses

XfinityJeniece

Official Employee

•

3.1K Messages

6 months ago

Hey there, user_zpjxd3, thanks for reaching out through Xfinity Forums regarding your Peacock Subscription. I would be happy to check on the details. You have reached the right place!

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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user_ar24co

Visitor

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1 Message

I Have an active account thru Xfinity subscription of a gig but when I try to access it it wants me to subscribe I need , I want to stay but if I can get no help I have joink fiber internet in front of my house . We , my son I have been comcast customers for many years . my son [Edit: Personal Information] and I paid the bill . now that i took it over when he moved I moved the TV to a different room and had to change from Flex Box to Xumo. Now I cannot watch Peacock. I need to get this fixed. Your techs say it is on the Peacock side, and all I get is emails. I need this fixed.

(edited)

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3 days ago

0

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user_wnabin

Visitor

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1 Message

I am having a very similar problem with them! Peacock says it is Xfinity problem and I know it is! The support is awful with Xfinity

! Mine is not fixed either and I chatted with them hours every day last week and yesterday, still no resolution. Even though they keep saying it is fixed

(edited)

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3 days ago

0

XfinityPeterH

Official Employee

•

1.9K Messages

user_ar24co Thanks for sharing your experience and feedback. Our team is here for you and happy to help. Please send us your full name and complete address via our direct messages.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 day ago

0

XfinityJohnG

Official Employee

•

1.7K Messages

Thank you for reaching out here @user_wnabin. I would be happy to assist you from here with any issue with that service. Please send me a direct message with the full name and complete address for your service.

To send a direct message [private message]:

Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

- An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

1 day ago

0

user_zpjxd3

Peacock subscription asks to subscribe

XfinityJeniece

user_ar24co

user_wnabin

XfinityPeterH

XfinityJohnG

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