Visitor
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1 Message
Prime Video not playing video thriugh Flex box
Prime Video not playing video thriugh Flex box. Deregisted and registered multiple time along with flex box power cycle. All other video apps work fine.
Visitor
•
1 Message
Prime Video not playing video thriugh Flex box. Deregisted and registered multiple time along with flex box power cycle. All other video apps work fine.
XfinityPeterH
Official Employee
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1.5K Messages
2 years ago
Hello @user_2ed39f and thank you for your post. I would be reaching out if my Prime was not working too. We are happy to help you and appreciate you letting us know the troubleshooting steps you have already completed. That is helpful.
Are you getting any error messages when you try to play a video?
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user_8c85c1
Visitor
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2 Messages
2 years ago
Hello, I am having the same issue, Prime Video not playing video through Flex box. UN- Registered and registered multiple time along with flex box power cycle, Modem power cycle, Tv power cycle. I have logged in my prime account can see previews but video will not stream - just gives the generic error message... "something went wrong try again later or go to "amazon.c0m/videohelp""
thank you for any help, respectfully.... g
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