Visitor

 • 

2 Messages

Wednesday, October 8th, 2025

Starz log in and apps

Is there a way to log in on the x1 for my password for starz? They had a special for the year that I have already purchased and just wanted to use it but the only option is to subscribe. I saw a post from 3 years ago that didn’t get a follow up so I’m curious if this has been updated or not? 

also is there a way to rearrange the the apps on the Home Screen? It seems like there should have been an update to the interface to accommodate there issues?

Oldest First
Selected Oldest First

Official Employee

 • 

2.6K Messages

19 days ago

@user_ixc1bh

Thanks for reaching out to us, if you purchased a subscription through starzs for a special you would need to log in with those credentials. To log in through the X1 platform you have to purchase the starzs subscription through Xfinity

Visitor

 • 

2 Messages

@XfinityOrlandoM​ no I purchased it though starz and now I can’t log in

Official Employee

 • 

2.6K Messages

If you purchase it through Starz you would need to reach out to Starz to see why you're not able to log in.

 

If you go to the Xfinity X1 platform and click on the Starz app and it's telling you to subscribe, that means you don't have a subscription through your TV services with Xfinity

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here