Visitor
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4 Messages
Unpausing Xfinity Flex Tv Box
I haven’t been able to unpause my flex box for 3 days. I’ve tried resetting the box and it doesn’t work. How do I fix it?
Visitor
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4 Messages
I haven’t been able to unpause my flex box for 3 days. I’ve tried resetting the box and it doesn’t work. How do I fix it?
XfinityMichaelC
Official Employee
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3.2K Messages
2分前
Greetings, @RioJAnder! Thanks for reaching out to us on the Forums! I hope you are having an amazing day! I apologize to hear that you are having issues with trying to unpause your device. Please have a look at pausing devices as this should work with the xFi app. You will need to scroll about halfway down to see info about pausing and unpausing devices. If you have already attempted to do this through the app, please let us know!
(edited)
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user_4f752e
Visitor
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1 Message
2分前
I’m experiencing the same exact problem. Flex is the only device that I can’t unpause. I was on chat/phone with customer service and was transferred to 3 different reps for an entire hour for them to tell me the same thing over and over again. Restarting doesn’t help and now I have to wait another hour for someone to call me back and assist further…..still not able to use my device.
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user_d22486
Visitor
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1 Message
2分前
Same issue?! Any luck in solving it!? This is ridiculous.
5
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user_d764f4
Visitor
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1 Message
1分前
Hello I have the same problem and still no help I don’t find the unpause bottom
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user_7b252c
Visitor
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1 Message
12日前
Cannot unpause my flex box been 3 hours
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ugar_comments
Visitor
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1 Message
10日前
Good God… What is this mess?
Problem: If you go to the Xfinity App or Page and go to the Connect Page/View to see devices, pausing a Comcast Flex Box will render it in a state where it can’t be unpaused by the User Interface. Any other device, if you pause, an unpause button will be available. A Comcast Flex Box seems to be a different device object.
Solution: In the Connected devices menu, select the Flex Box. Select ‘Assign this Device’ and assign it to a person or Household (I used Household). Then go to the Household/Assignee and it will still show the Flex Box as paused and have a button saying ‘Pause All Devices’. To Unpause, add another device to the Assignee, then select ‘Pause All Devices’. [Note, don’t add the device you’re using to access this page/app like your phone or computer]. After pausing, you’ll see a button to ‘Unpause All Devices’. Do that and it will restore your Flex Box. After this, you can undo the assigning of devices if you like.
This requires an engineering fix, there is a bug, and this is a working hack/workaround (hopefully it helps others).
If Comcast engineering needs ti contact me, please feel free to.
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