Unpausing Xfinity Flex Tv Box

@XfinityMichaelC​ 

Theres not a button to unpause the device. All of my other devices do and the flex box won’t unpause.

Let's get your account pulled up and take a deeper look into what may be causing this. 

Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.   

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Go to the app Xfinity on your phone find the flex and remove your Flex hit forget device about 4 times to unpause it thats what i had to do and it unpaused everything

@user_4f752e​ i sat for 3 hours explaining my problem to 4 customer service representatives just for them to suggest ways to solve things that had nothing to do with my issue. i’m just going to exchange my flex box at xfinity tomorrow since nothing is working and no one seems to be able to help. 

We just wanted to check in on this. Were you able to get the Flex issue resolved?

@XfinityTimothy​ I have the same problem. How could I fix it? Thank you

@user_d22486​ no help, but i’m just going to exchange my box for a new one tomorrow and hopefully it works. i’m also just going to refrain from pausing my flex again in the future to not have to deal with this again.

Good evening, @RioJAnder and thank you for coming back over to the Community Forums! It looks like we have a Private Chat in progress to work with you on this issue. If you're planning on heading to the Xfinity Store tomorrow, we'll be glad to follow up with you there to ensure your equipment swap was successful! Thanks so much for all your time, and have a great evening! 

Hello, @user_d22486! Thanks for commenting on our community forums. Are you experiencing the same issue when trying to pause the device? What troubleshooting steps have you taken so far? 

@XfinityDilary​ I have the same problem. How could I solve it?

@XfinityMacey​ I have the same problem. How could I fix it? Thank you

Hi, there! @user_d764f4 I just want to confirm with you are you having troubles unpausing a show on your Flex device? Or did you set up the Flex box to be paused temporarily from being able to connect to your in-home network and not able to unpause it? 

Same issue. I can unpause all devices except the flex. Stupid

Welcome to our community forum, @user_486488! I want to make sure your equipment is working properly so you can enjoy your service :). Did you pause the internet connection on the Flex box and now you can't reconnect? 

Same issue, paused two wireless boxes and don’t cannot unpause. All other devices can be paused and unpaused.

@XfinityAlisha​ I have the same problem. I cannot unpause my flex box. How could I fix it? Thank you

@user_7b252c Thank you for reaching out and bringing this to our attention. I can see how this would be frustrating. Is the Flex box still not responding?

@XfinityTimothyA​ I have the same problem. I cannot unpause my flex box. How could I fix it? Thank you

@ugar_comments​ this worked. Thank you for saving my weekend!