byobmrclark's profile

New Poster

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3 Messages

Sat, Apr 9, 2022 3:06 PM

Want to cancel AMC on Flex

I have AMC+ via the Flex box and I want to cancel it but it won't let me. It says I don't have any subscriptions and the Xfinity Assistant says I don't have a TV package. I would like to cancel this asasp.

Visitor

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2 Messages

2 m ago

I am having the same problem and can’t get a answer how to remove it. 

Official Employee

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257 Messages

@user_1a00f1 Hello and thank you for reaching out over our Xfinity Community Forum. I am so sorry to hear you have been having these issues cancelling your AMC+ subscription, we would be happy to help! You can view the steps on how to remove AMC+, or any premium channel subscription signed up for through Xfinity by clicking here https://comca.st/3LnpHp7.

 

If you are not seeing the subscription when you follow these steps, it means the AMC+ subscription was signed up for another way (such as directly through the AMC+ App, AMC+ website, Apple, Amazon, Google Play, etc.), as it can be signed up for a number of ways. It is required to be canceled the same way you signed up. You can view the other ways to cancel AMC+ if it was subscribed outside of Xfinity by visiting this link from the AMC+ website, https://comca.st/3l418Cy. Please let me know if that works for you, we are here to help in any way we can.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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2 Messages

I would also like to remove AMC

Visitor

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2 Messages

I would also like to cancel AMC

XfinityAbbie

Official Employee

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983 Messages

@user_50bf46 If you ordered it through us, I can help get it removed, otherwise, as mentioned, you would need to cancel AMC the same way it was added. If you added it through us, can you please reach out through the direct messaging chat icon (by clicking on the chat icon on the top right of the page) with your first and last name, name on the account if different, and service address, so I can get your account pulled up and verified?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

2 m ago

Exact same issue.  Round and round we go.

Official Employee

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509 Messages

@user_95a6ef So glad we were able to get this figured out together and get AMC+ removed from your account! Should you need anything in the future, please feel welcome to begin a new post. Our team of experts and the forums community are always here to assist you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

1 m ago

I would like amc removed for me as well I never signed up for never even used the channel. Had the flex box for less than a day. These auto sign up “trials” when most people don’t even notice it until the bill arrives. It’s probably somewhere in the fine print. I wish xfinity well in court everything “free” or “included” always comes with a catch. If this wasn’t the only provider in my area I would have left a long time ago

Official Employee

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206 Messages

Hello @user_89cbd5, thank you for reaching out to us! We will be happy to assist you with removing AMC. I know you mentioned that you already returned your box. Can you please send our team a direct message with your full name and full address? We will be happy to help today! 

 

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

1 m ago

I would like AMC+ removed from my account as well please. 

Official Employee

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174 Messages

Hi @user_39b627 thank you for reaching out to us! We will be happy to assist you with removing AMC.Could you please send our team a direct message with your full name and full address? 

Here's the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

1 m ago

I am also having this issue and would like to be taken through the process of unsubscribing from AMC+.

Official Employee

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305 Messages

Hi there, @user_9ac34b. Thank you for commenting on the post. We will be more than happy to assist you.

Could you please send our team a private message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

1 m ago

I'm having this issue also and would love some help in solving it.

Official Employee

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373 Messages

Oh, no! Good afternoon, and thank you for bringing this to our attention through our Forums thread, and thank you for your patience while awaiting our response! I understand that you've been wanting to make a change to your service plan, and we can totally help! 

 

Can you please send us a private message, including your full name, and your full address? You can do so, by clicking on the chat icon, in the top right-hand corner of your screen, and once you click on that icon, you should be able to search "Xfinity Support", which should then give you the ability to send us a message. Thank you in advance, and I look forward to speaking with you! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

1 m ago

I would like to cnacel amcplus

Visitor

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1 Message

14 d ago

i want to cancel amc+

Official Employee

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36 Messages

Hello @user_d1b363. Thank you for reaching out for assistance here at the Xfinity Community Forums.

Have you had a chance to read the information and support steps provided by our team members earlier on in this conversation with links on how to unsubscribe from premium channel subscriptions such as AMC+ ?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

6 d ago

I would like to cancel AMC+ from my account. Having same issue as above.  Please advise on how to start a DM.  Also it is ridiculous that this is how I have to cancel a paid service.

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