1 Message

Thu, Jun 30, 2022 4:15 AM

Want to cancel Stars, Showtime and Allblk premium channels that was accidently activated

Cancel premium channels that was accidently activated I don't have Xfinity TV just streaming I see no way on the flex box under subs to cancel, it doesn't show up as a service on my account page, nothing under the apps themselves, i have been googling to find a way and there is not one besides calling or asking here. Also from what i have seen i dont even see direct msging on this support site like this • Click the "Direct Message” icon (upper right corner of this page) there isnt even anything there beside a bell and the user profile icon

Official Employee


374 Messages

1 分钟前

You can cancel certain Internet Subscription Video On Demand channels by following the information in the link below:


Internet Subscription Video On Demand channels are individual On Demand networks that you can subscribe to in addition to your Xfinity TV service. However, these channels require both Xfinity X1 and Xfinity Internet services and are only delivered through your X1 TV Box. Note: Some channels are also available with Xfinity Flex.



That said, some channels or subscriptions do not currently have the option to cancel through the device but we are always happy to help. Please send us a direct message with your full name and complete address. Here are the steps for sending us a message:

(Full credit to @BruceW for this excellent explanation!) 

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

  • Click "Sign In" if necessary

  • Click the "New message" (pencil and paper) icon

  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

  •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

  •  - An "Xfinity Support" graphic replaces the "To:" line

  • Type your message in the text area near the bottom of the window

  • Press Enter to send it

See https://comca.st/3y5MroO for an example.

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