Why can’t I log into starz

This is horrible I pay for starz for 5.99 and can’t login with xfinity flex. Whats the point of this box if I can’t log into any of my previous accounts. I’m already being charged just to have the flex box now you want me to spend more money on a subscription that I already have even though my subscription is cheaper… insane! I may need to cancel flex.

Responses

XfinityPeterH

Official Employee

•

1.8K Messages

2 days ago

user_nrrebd Thank you for reaching out and sharing your experience. We understand how frustrating it can be to encounter issues with your subscriptions and services. Let's work together to resolve this. Please send us a Direct Message with your full name and service address so we can locate and verify your account. We'll do our best to find a solution that works for you.

How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

0

Flex

user_nrrebd

Why can’t I log into starz

XfinityPeterH

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