Xfinity Support

I am Zaundria [Edited: "Personal Information"] and I am having a difficult time with the automated system,I followed the instructions of the online assistant in setting up a “payment arrangement.” Got a confirmation text and email message as well as seeing it noted on my account. However, my services were turned off anyway.

Responses

XfinityKrista

Official Employee

•

1.5K Messages

11 months ago

Hello @user_0sjzim, thank you for taking the time to reach out on social media. I understand your concern with the payment arrangement, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

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user_0sjzim

Xfinity Support

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