Visitor
•
1 Message
XR16 remote
Remote is not working for the past year. Never used that TV but now will. Tried EVERYTHING and still not working. Need new remote. How do I request it???
Visitor
•
1 Message
Remote is not working for the past year. Never used that TV but now will. Tried EVERYTHING and still not working. Need new remote. How do I request it???
XfinityOrlandoM
Official Employee
•
3.5K Messages
1 minute ago
@user_t9mt4o
Thanks for reaching out. I’m sorry for the inconvenience you’re experiencing with your X1 remote. You can find helpful remote support here: https://www.xfinity.com/support/articles/remote-controls
The quickest way to get a replacement remote is to visit your local Xfinity Store, where you should be able to pick one up at no cost: https://www.xfinity.com/local/store-offers?q=47.7345%2C-117.447
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