1 Message
xumo box stuck on "Checking your status" won't progress any further! I tried power down and back on same issue each time. HELP
Did factory reset, now box won't install and I can't get back to a screen to do factory reset again, power down doesn't work, I get back to the same point as stated above!
user_gmp367
4 Messages
6 months ago
Same here !!!! Did EVERYTHING and still stuck on the screen the w the status bar not moving …
0
0
user_uwxd54
2 Messages
6 months ago
same here :( it was fine right before too!
2
0
user_gmp367
4 Messages
6 months ago
2 hours this morning w Xfinity and they are sending a tech out tomorrow . Hopefully can resolve it . They said could be outdated boxes that are not compatible w the new software… what a joke
1
XfinityChristy
Official Employee
•
2.4K Messages
6 months ago
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0
user_flxxt1
1 Message
6 months ago
I'm having the same issue. So frustrating!
1
user_gmp367
4 Messages
6 months ago
Update ! Tech came out and confirmed the boxes were NOT compatible w recent software update . Being sent new Xumo boxes … we’ll see what happens when they get here and are installed
5
user_kxq83x
Contributor
•
29 Messages
4 months ago
xumo is the worst piece of tech xfinity has ever offered
1
0
dcbrown16
Visitor
•
1 Message
3 days ago
I'm also encountering this issue. Received a new Xumo box from the store yesterday, have tried power cycling a number of times but it always stops progressing at step 11 of the documentation here.
https://www.xfinity.com/support/articles/xumo-activation-process
It did run updates when first connected to the Internet. I suspect the box is not compatible with the updates as described in the other posts here. How can I proceed with support on this issue? I don't have a "direct messaging" icon.
1
0