5 Messages
xumo remote battery change
how do i open the battery case on the remote? i press the arrow on the back but nothing moves. the back plate is one piece where other remotes are two that separate to open.
is there another spot i need to push, like a button on the front?
Accepted Solution
user_KJPX1
2 Messages
1 month ago
Very frustrating to figure out but here’s how to do it! Posted a short video here:
https://youtube.com/shorts/NS1WdaB2rAU?si=A-XyYrxNcGAJvqrH
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XfinityThomasC
Official Employee
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2K Messages
5 months ago
Hello, @user_js0fym to insert the batteries:
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user_ha7tr0
1 Message
3 months ago
Once you get in between the seams, say with your finger nail (or something), then hold the front and slide the back down.. There's actually a down arrow on the back of the remote. Hope this helps
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user_601734
Visitor
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2 Messages
3 months ago
I ended up taking a pair of channel lock pliers, wrapping a cloth around the jaws and being very careful on how hard I squeezed.
I put them a little below that little arrow on the back and heard a little click then slide the back down.
I have arthritis in both hands and it’s impossible to use my thumbs. My Grandson tried doing it and he couldn’t make it budge.
Xfinity needs to get this taken of or they will be sending techs out just to change batteries.
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user_okh9wg
2 Messages
2 months ago
Getting the remote control cover off to replace the batteries is extremely difficult. I finally got it off but…holy smokes!
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user_okh9wg
2 Messages
2 months ago
Taking the cover off of the Xuma remote control unit to swap out batteries is EXTREMELY difficult. I finally got it off but…holy smokes!
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user_776qwr
1 Message
2 months ago
The Xumo remote is so stiff unable to open in order to replace the batteries.
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tenoliav
New Poster
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4 Messages
1 month ago
Xfinity needs to change the remote battery access. This is ridiculous. I’m scared I’m going to break the remote and then Xfinity is going to want to charge people to replace the remote. This [Edited: "Language"]! I still can’t get it off
(edited)
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user_s8azkp
1 Message
4 days ago
The remote design needs to change, period! I had such a difficult time changing the batteries on this remote. As one consumer stated, they have arthritis and had a difficult time changing the batteries. I, too, have arthritis, and changing the batteries was nearly impossible. I removed the front cover by using a very sharp knife and wedging it in between the seams. Then I was able to remove the back cover and change the batteries. Who on earth designed this case? Did they really think consumers were going to have an easy time removing it?? Please change the design of the remote.
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