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67ccacct
20th Anniversary celebration
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Rousing Reactor

Contributor

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115 Messages

Saturday, March 2nd, 2024 8:38 PM

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Xumo stream box issue

There is no Dolby Atmos on Prime (worked fine with old Flex box).  Sound setting is on "Auto" (tried all settings) which Dolby Atmos works on Netflix, Apple TV and Max fine.

There is no way to dim or turn off the light off on the Xumo stream box old Flex box had a option

Question

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Updated 

9 months ago

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67ccacct

Contributor

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115 Messages

9 months ago

remote stops working or box freezes up sporadically

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67ccacct

Contributor

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115 Messages

9 months ago

my remote doesn't respond to voice allot looses sync with TV all the time where pushing the home button fixes it.  I am not sure if the batteries are weak but the back of the remote is one piece sealed and no way to open it

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user_vah28z

6 Messages

The whole back slides. Put your thumb on the select button (the round one in the middle) and push up while pushing down on the back with your fingers. Mine took a bit of pressure. Even the remote is crappy…

9 months ago

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XfinityTy

Official Employee

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376 Messages

Hello @67ccacct! Please let me know if you need assistance troubleshooting your remote, or possibly obtaining a new one. I'm happy to help! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

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67ccacct

Contributor

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115 Messages

was able to put new batteries in but it didn't help.  Reset the box, voice works sometimes but not always.  After reading the issues in the Forum (remote stops working or box freezes up sporadically) I am pretty sure that there needs to be a firmware update Xumo is not stable right now

9 months ago

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XfinityTy

Official Employee

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376 Messages

@67ccacct - I apologize that you are still experiencing issues with your Xumo remote. If you do need assistance troubleshooting or replacing your remote, please do reach out in a direct message. Thank you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

XfinityAldrik

Official Employee

 • 

1.7K Messages

9 months ago

Thanks again for reaching out to us @67ccacct! I'm glad we could assist you in direct message. We completely understand your reasoning for returning the Xumo box after experiencing multiple issues. Have a great weekend!

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