Xumo stuck on settings; can't hard reset

I'm going to throw my computer or remote at my tv if this isn't fixed soon and your xfinity assistant is useless and won't connect me with an actual person.

I just moved. Like what seems like an infinite amount of other users, my TV and Xumo box worked for one day and now it's stuck on the settings page. It won't let me do a hard reset/factory reset/any reset. I've unplugged it, the tv, the wifi modem, EVERYTHING, and it doesn't work. I've replaced the batteries. I've taken the batteries out held down the power button to discharge excess power yada yada yada, nothing. Can someone please explain to me why not a SINGLE forum gives an explanation to this issue? It's ridiculous!

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XfinityMatthew

Official Employee

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2K Messages

5 months ago

@user_cuvavo Sorry to hear the Xumo box is stuck on the settings page. Does it let you navigate through the settings at all or is it completely frozen? If you can then you can attempt to clear the cache on the box using the steps found in this article: https://www.xfinity.com/support/articles/x1-clear-cookies-and-local-data-storage

If not then depending on the model of box there is possibly a pinhole reset button on the box that you can attempt to factory reset it. If neither of theses options work or are helpful we can take a deeper look into the issue or possibly replace the box for you.

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Think7Stars

Visitor

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1 Message

5 days ago

This is happening to me too. I’ve tried everything as well

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XfinityJeff

Official Employee

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1.1K Messages

Good morning @Think7Stars, and thanks for posting your issue to the Xfinity forums,, I hope this message finds you well. I am sorry to hear about the issues with the XUMO box, but you have come to the right place for assistance with this. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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3 days ago

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user_cuvavo

Xumo stuck on settings; can't hard reset

XfinityMatthew

Think7Stars

XfinityJeff

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