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User987654
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2 Messages

Friday, July 1st, 2022 9:38 PM

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YouTube TV no sound on Flex

YouTube TV used to work fine on my Xfinity flex device. About a month ago the sound suddenly stopped working. Shows will still play through the app, just without sound. All the other apps including their sound still works just fine. The YouTube TV app through my actual TV also works including the sound. I’ve tried restarting the flex through the option menu multiple times with no change.

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2 years ago

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XfinityJaxie

Official Employee

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292 Messages

2 years ago

Hello @User987654, thank you for bringing this to our attention! We would be happy to assist with audio issues! Just so that we do not have you repeat steps you have already taken. Have you uninstalled and reinstalled the YouTube TV app on the Flex box? 

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User987654

Visitor

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2 Messages

@XfinityNicki​ there is no intuitive way to uninstall an app such as YouTube TV on the flex. If you could include instructions on how to do that, I would be happy to try. 

2 years ago

0

CCDevinC

Contributor

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473 Messages

Hey there @User987654 I do see that is correct there! We would need to take a look into this a bit further for you.

 

Our awesome digital care team would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, you must be signed in. Please click the chat icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

I no longer work for Comcast. 

2 years ago

0

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