Banned

@Cindycam,

 

Thank you for posting your questions in the Xfinity Forum, I am happy to help. 

 

The most common reason for a Xfinty Forum ban is caused by users requesting to be put on the Comcast's Do Not Mail/Email list. This list ensures that you receive no emails from Comcast. Since this forum will send automatic emails when someone @ tags your username, you receive a reply to your post, you move to a new forum rank, you receive a private message, etc., these emails can essentially nullify your request to no longer receive Comcast emails. To ensure we adhere to your request to stop receiving any Comcast emails, our system will automatically ban any email address on the Do Not Mail/Email list. 

 

We can reverse a system ban easily. However, the "owner" of that username and email must agree to be removed from our Do Not Mail/Email list and approve receiving those automatic Xfinity Forum email communications. 

 

All other forum bans occur when a user violates our Xfinity Forum Guidelines and/or our Xfinity Forum Acceptable Use Policy in either public posts or private messages. Remember if a post violates our guidelines it will be removed and you will not be able to view/access it.

 

In both cases, we can discuss options to get that username reinstated. If you would like to send me a private message with the username and associated email I will happily explain more as to why that user was banned and what we can do moving forward. 

 

To send me a private message, click on my username, you then be directed to my profile page. Once there, click on Send a message. 

 

Thanks again. I look forward to hearing from you.