Contributor
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182 Messages
Boards
When I tap on a board nothing happens ? Additionally , there's a blue line above the Homepage and my email address is incorrect . I have posted this many times .
I'll settle for directions to remove my account and start over ?
These issues make it impossible for me to get the most out of this forum .
I would appreciate some help please .
Christine
XfinityPeterH
Official Employee
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1.8K Messages
1 month ago
@Chrissy15221
Hi there! I'm sorry to hear you're having trouble with the forum. Let's work together to resolve these issues so you can get the most out of your experience.
1. Board Tapping Issue:
When you tap on a board and nothing happens, it could be due to a few reasons:
- Browser Compatibility: Ensure you're using a compatible browser and that it's up-to-date.
- Cache and Cookies: Try clearing your browser's cache and cookies.
- Make sure JavaScript is enabled in your browser settings.
2. Blue Line Above Homepage:
This might be a display issue. Refreshing the page or clearing your browser's cache might help. If the issue persists, it could be a bug that needs reporting to the forum's support team.
3. Incorrect Email Address:
To update your email address, follow these steps:
- Go to your account settings.
- Find the section for updating your email address.
- Enter the correct email address and save changes.
4. Removing Your Account:
If you'd prefer to start over, here are the steps to remove your account:
- Navigate to your account settings.
- Look for the option to delete or deactivate your account.
- Follow the prompts to confirm the deletion.
Hope this helps!
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