Need to make a post to access direct messaging so here it is
No, you need to make a post in the correct forum about what your issue is, then wait for an official employee to invite you to send a direct message.
Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM. Also note, if you do send one without being asked to do so, it could possibly be ignored.
Please post your issue in public in the proper forum so that it can be addressed either by other customers or by an Official Employee.
Fine. No problem. I've been invited to make a direct message. Where do I do this? The response says to "sign In" then click the "Direct Message" icon. Exactly where am I supposed to find that? There isn't any icon like that in the response.
• Click the "Direct Message" icon in the upper right
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line not the Employee's name
• Type your message in the text area near the bottom of the window
• Press Enter to send it
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Expert
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32.9K Messages
3 months ago
@user_wcdplt
No, you need to make a post in the correct forum about what your issue is, then wait for an official employee to invite you to send a direct message.
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carl5056
Contributor
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30 Messages
8 days ago
Fine. No problem. I've been invited to make a direct message. Where do I do this? The response says to "sign In" then click the "Direct Message" icon. Exactly where am I supposed to find that? There isn't any icon like that in the response.
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