can't find the direct messaging icon on top right of screen
Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM. Also note, if you do send one without being asked to do so, it could possibly be ignored.
Please post your issue in public in the proper forum so that it can be addressed either by other customers or by an Official Employee.
user_5xnjjt, Thank you for reaching out. As my friend @Again stated, we please ask that you create a post outlining your issues before reaching us directly. This creates a help ticket which alerts us to your post, and we'll circle back here for help. Can you tell me more about any questions, issues, or concerns I can assist with?
Again
Expert
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34.4K Messages
1 month ago
@user_5xnjjt
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XfinityVianney
Official Employee
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2.6K Messages
30 days ago
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user_mdqmbn
Visitor
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1 Message
1 day ago
I also would like to send a direct message. I'm having trouble getting in touch with someone over the phone to close my account.
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