Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM. Also note, if you do send one without being asked to do so, it could possibly be ignored.
Please post your issue in public in the proper forum so that it can be addressed either by other customers or by an Official Employee.
You are encouraged to first post a description of your question or problem in the appropriate Forum topic section without including any personal information. If personal information is needed you'll be asked to provide it in a private Direct Message.
@user_jfdmonk Thank you for taking the time to reach out to us here on our Xfinity Forums. @Again is correct that unsolicited DMs are a violation of our Forums guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
Since you concern does require we access the account, we will be happy to continue assisting you via the DM you sent us.
Again
Expert
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35.1K Messages
11 days ago
@user_jfdmonk
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BruceW
Gold Problem Solver
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27.7K Messages
10 days ago
You are encouraged to first post a description of your question or problem in the appropriate Forum topic section without including any personal information. If personal information is needed you'll be asked to provide it in a private Direct Message.
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XfinityBillie
Official Employee
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4.5K Messages
7 days ago
@user_jfdmonk Thank you for taking the time to reach out to us here on our Xfinity Forums. @Again is correct that unsolicited DMs are a violation of our Forums guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
Since you concern does require we access the account, we will be happy to continue assisting you via the DM you sent us.
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zoomy1
Visitor
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2 Messages
18 hours ago
What is the appropriate forum when a customer wants to file a complaint?
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BruceW
Gold Problem Solver
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27.7K Messages
8 hours ago
Whichever one is the best fit for your message:
- Email
- Your Home Network
- Customer Service
- Plan
- Network
- Devices
- Flex
- Xfinity Stream Website
- X1
- On Demand
- Channels and Programming
- Non-X1 Service
- Home Phone Features
- Home Phone Service & Equipment
- Xfinity Stream App
- Xfinity App
- Devices and Equipment
- Rules and Automations
- Billing
- Customer Service
- Sign-In and Account Management
- Accessibility
- Xfinity Compliments
(edited)
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