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Chrissy15221
20th Anniversary celebration
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1st Reply

Contributor

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182 Messages

Thursday, January 16th, 2025 9:15 PM

Home Page in Community Forum

On the Home page , are you supposed to tap one of the categories to be taken to that 

section ?   When I do nothing happens . 

Christine 

Question

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Updated 

1 month ago

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Again

Expert

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31.4K Messages

3 months ago

@Chrissy15221 

On the Home page , are you supposed to tap one of the categories to be taken to that 

section ?   When I do nothing happens . 

Are you talking about this page?  If so, have you tried clearing your cache and cookies, signing out of the forums, closing your browser, and then starting a new session?

0

Chrissy15221

Contributor

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182 Messages

1 month ago

Yes , I perform those actions regularly .  This has been the scenario for a couple of years

now … I can't find a solution anywhere .  I guess I'll have to start over again , my email address is incorrect as well … had to change it due to a data breach a few years ago, the forum won't change it to my current one so I have to come here to check for notifications .

Additionally , there is a blue border around the page , visible at the top .

 I can't go to the boards ~ when I tap a category on the Homepage , nothing happens so I spend most of my time navigating instead of answering questions .

Am I  the only one who has ever experienced this kind of problem ?
🤷‍♀️

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XfinitySara

Official Employee

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1.7K Messages

Hey there, @Chrissy15221! Thanks for providing more details around the forum issues you've been having. I'm sorry to hear about the trouble it's been, and I'd love to see what our team can do to help! We're awesome to work with because we'll always do whatever we can to review and resolve issues quickly. And we may be able to utilize our moderator team to either correct your email on the backend, or help you create a new user profile. We'll need to take a closer look, though, so could you please send our team a direct message to continue?

 

To send a direct message:

Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging

From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.

Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

 

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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Again

Expert

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31.4K Messages

@Chrissy15221​ 

What browser are you using?  Have you tried other browsers?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Like

Reply

1 month ago

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