How can I send direct message?

Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines.

Please see this post about direct messaging the support team;

https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478  

user_1p4g2s thank you for taking the time to reach out to us today via Community Forums. Did you need assistance with your Xfinity related services today?