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JoecoolinOR
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6 Messages

Thursday, August 10th, 2023 10:32 PM

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Advanced Call Forwarding

I'm trying to turn this feature on so I can use Nomorobo, but there's nothing allowing me, the Primary user, to grant Voice Permissions from the Account and Identity section.  What the [Edited: Language], man?

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1 year ago

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XfinityKatie

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744 Messages

1 year ago

Hello @JoecoolinOR it is not good to hear you are running into issues turning on call forwarding. We are here to help! Can you please go into more detail on exactly what you are experiencing? Are you getting any errors? Where are you trying to turn this on? What are the exact steps you are taking?

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JoecoolinOR

Visitor

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6 Messages

1 year ago

OK, I’m going to do this step-by-step.  Thank heaven for numbered lists.

  1. I go to Voice,
  2. then to Settings,
  1. then to Call Forwarding. I then see this message under Advanced Call Forwarding: “This telephone number does not have access to Advanced Call Forwarding. Customize your Xfinity Voice package today by calling 1-800-XFINITY”.
  • Then via your Help section I go to My Account from the 3-bar menu,
  • then in the next screen I click on my avatar in the upper right corner
  • & click on Account and Identity where I, as the Primary user, should be able to grant Voice Permissions,
  • but nothing of the sort is there.

 

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XfinityMichaelC

Official Employee

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4.1K Messages

Thank you for this information, @JoecoolinOR! It looks like we might need to have a closer look into your package to make sure this feature was included. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first/last name and full address so we may further assist you?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 year ago

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