Advanced Call Forwarding

I'm getting the error: "This telephone number does not have access to Advanced Call Forwarding."

Can you fix this? Seems to be same issue as below:

https://forums.xfinity.com/conversations/home-phone-service-equipment/advanced-call-forwarding-not-included/64e7deca35601c06d7320154

Problem Solver

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1.3K Messages

9 months ago

@user_x0k7ns Hello, let's see what's going on there. Please send us a direct message with your full name and service address.

Here are the detailed steps to Direct Message us:

• Click "Sign In" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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