ALL phone calls coming through are labeled as “Private Caller”

Hi,

ALL calls coming through to my phone are labeled as “Private Caller” even though many are from friends who don’t block their caller ID. Even when I call my number from my cell phone (which is not set to block my ID) I get the message “Private Calller”!

This is a problem experienced by many users for over a year as indicated at:

https://forums.xfinity.com/conversations/home-phone-features/caller-id-not-working/602db051c5375f08cd29dbfc

I have “chatted” with xFinity Support as well as been on live phone calls with technicians.

I am told “it will be resolved after 24-48 hours” but nothing happens.

is there no other solution to this problem than to change phone/internet provider?

Andre

Responses

CCMike1

Official Employee

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933 Messages

3 years ago

Hi @user_a06764 and thanks for reaching out. I'm sorry to hear you're also experining this issue with caller ID. I would like to ask, has a ticket been opened yet? If not, I would be happy to get this started for you.

2

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user_a06764

Visitor

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3 Messages

@XfinityMikeB I was given as an incident number a “Chat Reference Number”:

1 867 249 085 063 371 67

if this is not what is needed, please open a ticket

3 years ago

0

CCMorgan

Gold Problem Solver

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3.3K Messages

We can certainly work with you on opening a request for this. I do want to share this article with you first though, just as a reference: https://comca.st/30Om61t. I also wanted to ask if you have tried any troubleshooting up to this point at all? Have you reset the modem and then reset your main phone unit's base? Sometimes it's a matter of hardware needing a simple refresh, which can be done by unplugging the power cord for a few seconds on each device involved in the equation. In this case, that's the modem + your physical phones - if you have cordless units. If we don't have any luck with that, opening a request would be the next recommended step.

I no longer work for Comcast

3 years ago

0

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user_d70dbf

Visitor

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1 Message

3 years ago

We are experiencing the same issue. Several calls to customer support and even went to the local xfinity store. Still not resolved. What can be done?

1

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CCAaron1

Problem Solver

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954 Messages

Hello @user_d70dbf. Are you still having this issue? If so, I would like to get your account pulled up so we can take a deeper dive into the issue. Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. 

Here are detailed steps to direct message us: 

Click "Sign In" if necessary
Click the direct message icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

I no longer work for Comcast.

3 years ago

0

Home Phone Features

user_a06764

ALL phone calls coming through are labeled as “Private Caller”

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