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user_e1bnnk
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Sunday, March 8th, 2026 1:34 AM

Anonymous Call Rejection not working

I couldn't remember whether Anonymous Call Rejection was on or off for my home phone line. I've used this feature countless times before, and I've never had a problem.

But whether I dial *77 to turn it on or *87 to turn it off, I now get:

"We were unable to complete your request. Please try again later."

What's going on, and how do I fix it?

Thanks for all assistance!

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7 days ago

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XfinityDilary

Official Employee

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3.1K Messages

8 days ago

Thank you for posting on our community forums, user_e1bnnk. Have you tried managing the Anonymous Call Rejection feature online? You can do this by visiting us HERE. In the Anonymous Calls Rejection (ACR) section, select the Block all anonymous calls box. 

 

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user_e1bnnk

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@XfinityDilary​ 

It says:

This telephone number does not have access to Anonymous Calls Rejection.

Customize your Xfinity Voice package today by calling 1-800-XFINITY.

Why wouldn't I have access to it? I did before.

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8 days ago

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XfinityDena

Official Employee

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4.1K Messages

Do you have Unlimited Saver plan @user_e1bnnk ? Anonymous Call Rejection is not included with the Xfinity Voice Unlimited Saver plan and basic additional lines.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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8 days ago

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user_e1bnnk

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@XfinityDena​ 

No, I do not. According to your site, I have XFINITY Voice Unlimited. There is no mention of Saver, and my plan has not changed in years.

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8 days ago

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XfinityBenny

Official Employee

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1.4K Messages

@user_e1bnnk  Thanks for checking. Try to enable it again online. Follow the steps below to use it successfully:

  1. Sign in to Xfinity Voice Call Blocking Settings using your Xfinity ID and password.
  2. In the Anonymous Calls Rejection (ACR) section, select the Block all anonymous calls box.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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8 days ago

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user_e1bnnk

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@XfinityBenny​ 

Unfortunately, the screen still reads exactly as it did in my reply to @XfinityDilary above. Here's a screenshot.

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8 days ago

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