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user_0egef1
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Wednesday, January 3rd, 2024 12:58 AM

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Bridge Mode and Voice Services

I just recently switched onto Bridge Mode for my gateway (XB8), and as soon as I had set up my google WiFi Pro as for my router my voice services had stopped working. I had tried calling my home phone, and it would forward me straight to voicemail which is quite unusual. Before I did this, it was not on bridge mode at all and the gateway would act as a modem and router. Everything was working fine, same with the voice service. But as soon as I switched it the voice service had stopped working. I did have it on the first phone port in the modem and tried turning the phone off and on and yet nothing has worked. Anyone has a solution to this problem?

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11 months ago

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Accepted Solution

XfinityMartyR

Official Employee

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1.5K Messages

11 months ago

@user_0egef1 Thanks for reaching out over our Community Forums. 

Enabling Bridge Mode on the Xfinity Gateway should only disable Router functionality, leaving only one ethernet port active. It should not impact the TEL 1 or TEL 2 ports on the Gateway. You might try restarting the Gateway after enabling bridge mode so that your Xfinity Voice service can provision. 

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user_0egef1

3 Messages

I tried that still does not work. I lifted up my home phone to see if I have a dial tone and I do not have one.

(edited)

11 months ago

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XfinityMichaelC

Official Employee

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4.1K Messages

Thanks for trying that and letting us know you still are not getting a dial tone. We will need to have a closer look into this and see what's going on. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon, enter Xfinity Support in the "To" section of the chat, and provide us with your first/last name and full address so we may further assist you?

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11 months ago

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XfinityFrank

Official Employee

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1K Messages

11 months ago

@user_0egef1 We want to thank you for reaching out on the Community Forum for support with your voice service issue. I am happy we were able to pinpoint and resolve the problem with your assistance! Never hesitate to create another public post for any of your future account and service needs! Take care!

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