call blocking

Can we block all calls from an area code? I want to blanket block all calls from a certain area code, so is that possible and if so how? And if not, what are we supposed to do with foreign scam call centers that apparently purchased a whole slew of numbers such that even though I keep blocking each individual one, they just call from another number. It's whack a mole, that an individual consumer has no chance of winning. I have I can't recall how many numbers blocked from this same call center with the same voice recordings and they aren't just spoofed for caller ID purposes because I can call them back on any of the different numbers. I will paste five examples below:

[Edited: "Personal Information"]

I have many, many, many more already blocked, but they just keep calling with new numbers. I want to block ALL PHONE CALLS FROM 276 area code. It's my phone, I pay the bill, and I should be able to demand that. How do I do it? Or will you guys get busy and do something about the problem???? (LOL, I know the answer to that already, so give us the resources to do it. Let me block ALL CALLS from the 276 area code... and when they switch to a different area code, let me block that one too. I am sick and tired of interrupting whatever I'm doing to get the phone only for it to be these same [Edited: "Language"] time and time and time and time again. I'm at my threshold of [Edited: "Language"] tolerance with this. Please help me.

Responses

OldeFatGuy

Contributor

•

122 Messages

1 month ago

Title. When signed in, I click "Go to Billing" where I'm met with my current amount due. I want to see the details so I try clicking either See Current Statement or See Upcoming Charges, either one, doesn't matter, but when I do it then kicks me all the way out of xifinity and back to the sign in page... where I start all over, sign in, click My Account, click "Go to Billing" and once again when trying to view my current statement it logs me out and back to the intro screen.

I am NOT getting another browser if it's a browser issue. Firefox is not the most popular one, but it's not the least either. Either it works with Firefox... or I'll cancel Comcast. Which will it be?

I'm sick and tired of constantly being logged out when I want to just view my bill. Why is this so hard?

Note: This comment was created from a merged conversation originally titled Every Time I Try To See My Bill Online It Logs Me Out of Xfinity

XfinityAdrienne

Official Employee

•

907 Messages

1 month ago

Hey there, @OldeFatGuy! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. With the spam calls, have you enrolled your number on the nomorobo site? We don't have any specific way to block 1 area code, and would recommend that as the next best step for you. You can go here for more details on blocking calls.

As far as the access to the bill, FireFox is a supported browser so that should be no issue at all. Have you attempted to access it in Incognito mode? Have you cleared your browser cache and cookies?

OldeFatGuy

Contributor

•

122 Messages

Not able to see the bill still and I thought I stated above I've already blocked a whole slew of their numbers, but because they apparently bought up a gazillion numbers they just use different numbers to call each time. Blocking the individual numbers don't do any good. I've already blocked literally about 3 dozen of them... but they keep getting through with a different number. Same exact call center though, with the same exact recording and voice, no matter which number is used. I listed five of them above but it was edited out for PERSONAL INFORMATION. Why do scam telemarketing artists get PERSONAL INFORMATION protection???? I listed them to show anyone that wanted to see for themselves they could call ANY of those numbers and they would get the same call center. Just using a different number each time defeats your call blocker because they just move to a different number and continue calling. THEY HAVE BEEN CALLING ME FOR LITERALLY MONTHS. IS THERE NOTHING THAT I CAN DO????? I recently got diagnosed with cancer and am getting all sorts of phone calls from all sorts of unrecognizable numbers due to the various [Edited: "Language"] I'm going through with that (in fact tomorrow, Oct 17 is the surgery to remove the big tumor) so not answering isn't an option. I have to drop whatever I'm doing whenever the phone rings in case it's important medically and I am SICK AND TIRED OF THIS SAME GROUP INTERRUPTING MY LIFE. I pay the phone bill, they don't. Is there literally nothing that you can do to help? Really?????????????

(edited)

1 month ago

XfinityAmandaB

Official Employee

•

1.6K Messages

OldeFatGuy We offer more than a few options for controlling spam calls but if you are not having any luck you can also try https://www.donotcall.gov/ There are options to report number that reach out to you there as well. As for these callers we do not have any control other than the filters we provide to stop callers from reaching out to you. We can always change your number as an option as we try to avoid that due to the amount of time customers have had most of their numbers is always an option. We also have call screening options you can check out.

As for your bill Have you tried to view the PDF version to see the full details.

Sign in to your account with your Xfinity ID and password.
- Only the Primary user or Manager can view bill details.
Click your profile icon from the top-right corner.
Select Billing from the drop-down menu.
Click Bill details.
Select Current Statement to view your most recent statement or select Statement History to view previous bills.
From here, you can download and view PDF versions of your past 24 billing statements by clicking the statement’s date range.
- Note: PDFs for Xfinity Mobile can be downloaded only from Statement history.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 month ago

Home Phone Features

OldeFatGuy

call blocking

Was this helpful?

OldeFatGuy

XfinityAdrienne

OldeFatGuy

XfinityAmandaB

New to the Community?