Hey @user_k2865, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist with the Xfinity Voice features. Are you attempting to access online using a regular web browser? Are you receiving any error codes or error messages when attempting to access the portal? Please provide us with as much detail as possible so we can best assist. Hope to hear from you soon.
Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but I look forward to further assisting you.
Thank you for that @user_k2865. Have you tried clearing your cache & cooking then attempting to view them again?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thank you so much for giving that a try for us @user_k2865. Please feel free to shoot us a private message with your details so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thank you for connecting with us about your Xfinity Voice service concerns. We're happy to assist. Please post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityDemitrius
Official Employee
•
2.3K Messages
7 days ago
Hey @user_k2865, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist with the Xfinity Voice features. Are you attempting to access online using a regular web browser? Are you receiving any error codes or error messages when attempting to access the portal? Please provide us with as much detail as possible so we can best assist. Hope to hear from you soon.
Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but I look forward to further assisting you.
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user_0dvxe7
Visitor
•
1 Message
6 days ago
I have this same issue. I am requesting to work with a technician to resolve.
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