Caller ID not working

Caller ID has not displayed our landline phone calls on our TV for quite some time. I have the Xfinity voice option turned on so that's not the issue. Any advice?

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XfinityAdrienne

Official Employee

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907 Messages

2 months ago

Hey there, user_yzn2yq! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. We would recommend confirm that your box and account meet the requirements here. I know you mentioned you previously had it, but from time to time, the requirements do get adjusted, and specific features may not be available. Please let us know if your account and box meet the requirements, we can look into further troubleshooting steps.

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user_yzn2yq

2 Messages

We have the Ultimate TV package and an XG1-A box.

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2 months ago

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XfinityJamesC

Official Employee

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1.7K Messages

Thank you for getting back to us, @user_yzn2yq. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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2 months ago

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Home Phone Features

user_yzn2yq

Caller ID not working

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