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user_0b890c
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3 Messages

Wednesday, October 6th, 2021 12:26 AM

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Caller ID on TV Doesn’t work

My caller ID hasn’t worked on my TV since I entered a new contract last spring. Have restarted modem and X1 box several times, and made sure voicemail notifications are turned on. Have also called customer service with no success. The same thing happened a couple years ago when I entered a new contract but it was fixed with one phone call.  I saw a previous Q&A that said to make sure Call Forwarding is not on in Voice settings, but when I try to turn it off it warns me that my phone will no longer ring. How can I get caller ID back?

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3 years ago

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user_0b890c

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3 Messages

3 years ago

I was finally able to do a live chat. The rep said she turned on the Caller ID notification for the TV (it was already on on the TV) and to give it 24 hours to take affect. I guess XFinity turned it off on their end with the new contract. Anyway, Caller ID started working on the TV again a few minutes after the chat.

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CCAnna

Problem Solver

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874 Messages

3 years ago

Thank you for reaching out @user_0b890c. Welcome to the Xfinity Forums Community! I am sorry to hear you have not had any success getting your caller id to work on the TV. You have reached the right team of experts to assist. 


The most common reason you will not see the caller id on the TV is because it is turned off under settings on the X1 cable box. Please go to your cable box and try these steps. 

 

1. Using the remote, press the Xfinity button.
2. Highlight Settings (the gear icon) and press OK.
3. Highlight Preferences and press OK.
4. Highlight Notifications and press OK.
5. Make sure Xfinity Voice is turned “ON”

 

If this does not work, we would be happy to investigate further. Our team will be on standby. 

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user_0b890c

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3 Messages

@XfinityAnna 

Yes, as described above, the Caller ID notification is turned on. I have turned it on and off multiple times along with restarting the modem and the X1 cable box. I don’t see anything else on my end to try. It seems that there is a switch somewhere on Comcast’s end to reset after the new contract began. 

3 years ago

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CCTyler1

Problem Solver

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409 Messages

Thank you for sending over that information @user_0b890c. I can imagine how frustrating that might've become, especially if you've done the troubleshooting on your end. I'd like to take a further look into your account, to see if there are any additional steps that may need to be taken on our end.

 

Can you please click on the chat icon, on the top right corner of the screen? Once you click on this icon, it should allow you to select "Xfinity Support", and this should give you the option to send us a private message. This way, we can take a deeper look into your account features. Can you also please include your Full name, and the address this account is under? Thank you in advance, and I look forward to getting to the bottom of this with you. 

I no longer work for Comcast.

3 years ago

0

user_774214

Visitor

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2 Messages

3 years ago

I am having the same issue and am on chat with an agent for the second time.  After being assured my id would show when I did the first chat.     Would like to know what the answer is.

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CCJodie

Problem Solver

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1.3K Messages

@user_774214 Hi there, so sorry to learn about that. How did the second chat go? Is the issue still happening? 

I no longer work for Comcast.

3 years ago

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user_774214

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2 Messages

3 years ago

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