caller id

after upgrading my Gateway and having customer support insure voice was working...I no longer get caller id on tv

I have gone to Preferences and insured caller id notification is "on"

not sure what to do to get this feature back

Responses

XfinityDena

Official Employee

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3.4K Messages

12 days ago

Thank you for reaching out @user_aia18r Have you reviewed the link: https://www.xfinity.com/support/articles/requirements-for-universal-caller-id to set up the caller ID on your TV?

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user_aia18r

Visitor

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4 Messages

12 days ago

yes I reviewed that.. notification section is "on" and equipment is from Comcast/Xfinity...and it worked before doing Xfinity recommended Gateway update???

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XfinityGabriel

Official Employee

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2.4K Messages

user_aia18r, Thanks for letting us know. We can help get this fixed. Are you getting an error message or an error code?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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12 days ago

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user_aia18r

Visitor

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4 Messages

no error message..just no caller ID notification on tv as had occurred prior to changing Gateway/modem as recommended and provided by Xfinity

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11 days ago

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XfinityBenjaminM

Official Employee

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2.2K Messages

user_aia18r Ok! Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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11 days ago

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user_aia18r

Visitor

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4 Messages

so after going through several trouble-shooting options with Xfinity rep that were unsuccessful, the Rep (Richard) was able to go into Xfinity billing and add caller ID back to my account. This was at last the intervention that returned caller id notifications and allowed the it to show up on all my TVs....thanks Xfinity....just wish the process to upgrade equipment was smoother....

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6 days ago

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Home Phone Features

user_aia18r

caller id

XfinityDena

user_aia18r

XfinityGabriel

user_aia18r

XfinityBenjaminM

user_aia18r

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