user_5b0fd4, Hi! Thanks for reaching out. Great find. You’re on the right track. Caller ID display for Xfinity Voice can be turned on/off directly from the TV by going to:
Xfinity button → Settings (gear icon) → Preferences → Notifications → Xfinity Voice. Please make sure Xfinity Voice notifications are set to ON, then place a test call to see if the caller info appears on the screen. If it’s already turned on and still not showing, let me know, and we can check a couple of additional things (like Voice provisioning or account settings) to get this working properly. Please feel free to visit this great link for more details on setting on-screen notifications on X1 here.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Good evening user_44gruo. I would be happy to assist you further. I do have a couple of questions to better understand the situation. Have you already unplugged the box from the electrical outlet for 30-seconds? Have you changed any equipment, or your plan recently? When did this issue begin?
user_5b0fd4
Contributor
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163 Posts
4 days ago
Google says:
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XfinityJon
Official Employee
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1.3K Posts
3 days ago
Good evening user_44gruo. I would be happy to assist you further. I do have a couple of questions to better understand the situation. Have you already unplugged the box from the electrical outlet for 30-seconds? Have you changed any equipment, or your plan recently? When did this issue begin?
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