Disable voicemail

@XfinitySheila I don't have that option on my account.  Under Call Forwarding its says nothing! 

Thanks for getting back to us with an update, we appreciate you giving that a try! Just to make sure we are all on the same page, is this for an Xfinity Mobile phone, or Xfinity Landline? Also, are you logging in as the primary user for the account that you are wanting to make the changes on? 

I would like to know how to completely disable the voicemail on my Xfinity landline. For some reason, it seems like Xfinity wants to force customers to have a voicemail box even when they don't want one from Xfinity. I have a preferred method of voicemail and the Xfinity box has on several occasions caused insurmountable issues. Most customer oriented companies I have worked with in the past have allowed customers to disable UNWANTED features but the only answer I have received from Xfinity to date is to have a message suggesting that callers try their call again.  That is the worst excuse for customer service I've ever seen. Will Xfinity EVER allow customers to use the landline voice service the way THEY want to or will we always be forced to endure the intrusion of Xfinity voicemail?

When C'cast started its VOIP service w/number portability, etc.  It got a real bad case of 'featuritus'.  It took me many months, after initiating my Voice service and porting my 25 yr. number over from Verizon, to deactivate all the automatically activated calling "features" it lit up with.  Alas, C'cast NOT being in any way as experienced as Verizon in juggling a similar set of features - but responsibly, it was a bitter struggle of many missed/diverted calls where my callers (no ring) were being diverted to a non-existent voice mailbox.

They are still in that learning curve.   Hopefully, since I cannot go back to my Verizon copper landline service, Comcast can gain some telephony competence.

One Voice service call had a CSR tech trying to upsell me to a C'cast cell account to replace my Verizon Wireless cell.     "Really!" I said.   After C'cast's demonstrated incompetence in wired telephony I'm not about to let them anywhere near my fall back cell service.    Onwards. . . . good luck.

Hey there! I am happy to help get the voicemail feature removed, this would be completed on our end. 

Please send me a private message with your name and address to get started. 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.