Visitor
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2 Messages
Disconnecting VoIP
My elderly father has been moved to a care facility in a different town from his home and we have installed new Comcast service there, including a VoIP. Unfortunately, we couldn't move his existing number that he has had since 1964 because of laws/rules surrounding routing to emergency services when 911 is dialed. We've call-forwarded his old number, but we are needing to sell his home and will need to disconnect service there.
In the "olden days" when a phone number was disconnected (before cell phones were the norm), there was a recording placed on the disconnected land-line number that stated what the new number was. We would hate to have to try to notify all the people who have his 60+ year-old phone number. Is it possible to disconnect service and have a recording with the new number on his phone number for some period of time?
Thank you!!
XfinityJon
Official Employee
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949 Messages
4 days ago
Good afternoon user_hh4jy2. I would be happy to look into your request further.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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