Fax noise on phone

When anyone calls my landline, hangs up and calls a second time they get a fax noise. I called customer service and nobody could help. They have restarted the modem, everything, nothing works. Why is my comcast voice landline number acting like a fax machine? I have no fax machine hooked up to my phone line. And I'm tired on trying to get an answer from the help desk. A tech came out to the house and he had no idea what the problem was.

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XfinityGabriel

Official Employee

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2K Messages

10 days ago

user_wgeyrc, Hi there! Thanks for taking the time to reach out. I can certainly understand the inconvenience caused by the voice line having that fax noise when trying to make calls. I am sorry to learn about this experience. You've come to the right place. We are a dedicated team of expert specialists dedicated to resolving voice service concerns such as this over social media. We can help. Have you tried replacing the modem itself, or the phone cable to see if you experience the same issue? Is the phone line a four-prong cable like in this link here?

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user_wgeyrc

4 Messages

@XfinityGabriel Thank you for the response. However, the fax noise is not when I call, it happens when someone calls my phone, hangs up and calls back a second time (quickly). The second ring is when the caller gets the fax noise. My printer does not have a fax modem nor is my computer set up to fax.

I have not replaced the modem or the phone cable. The modem is approx. 1 year old. The phone cable coming into the modem is a 4-prong.

Hope I answered your questions.

Thanks

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10 days ago

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XfinityGabriel

Official Employee

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2K Messages

user_wgeyrc, Thanks for sharing these details. Would you be open to replacing the modem? If so, I can have one shipped to you or you can pick one up today at your nearest XFINITY store.

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10 days ago

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user_wgeyrc

4 Messages

@XfinityGabriel Hello Gabriel,

I went to the xfinity store and got another modem. Problem still occurs. I'm running out of options. Thanks for the suggestion.

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4 days ago

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user_wgeyrc

Fax noise on phone

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