Hello, @user_wgb4hp. I hope you're having a great day. I'm sorry to hear you're having issues with your home phone service. I would be more than happy to help resolve this problem so you can begin receiving calls again.
So we don't go over something you've already done, can you please share with me what you've done to troubleshoot this issue? Have you by any chance tried resetting your equipment by using the Xfinity app? How about a power cycle, have you tried that?
XfinityRaul
Official Employee
•
1.7K Messages
6 days ago
Hello, @user_wgb4hp. I hope you're having a great day. I'm sorry to hear you're having issues with your home phone service. I would be more than happy to help resolve this problem so you can begin receiving calls again.
So we don't go over something you've already done, can you please share with me what you've done to troubleshoot this issue? Have you by any chance tried resetting your equipment by using the Xfinity app? How about a power cycle, have you tried that?
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