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BarbR7
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19 Messages

Tuesday, July 14th, 2026 11:02 AM

Home Voicemail

Voicemail is hijacking all my calls not letting it go to my answering machine. App says I do not have option to change it; cannot change number of rings. How do I turn off voicemail

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6 days ago

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XfinityBenjaminM

Official Employee

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3.2K Messages

13 days ago

 

BarbR7 Hello! Thank you for reaching out. We may need to remove Voicemail as a feature. When you can, please send a Direct Message with your full name and address. We'll be happy to look into this further.

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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BarbR7

Contributor

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19 Messages

Why do you need to remove voicemail? It is useful as a backup. With further exploration it looks as if xfinity has changed plans, renamed, etc and removed all the functionality I used to have. Is there now a premium plan where I can keep all these features?

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8 days ago

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XfinityJorge

Official Employee

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3.1K Messages

We are happy to work together and look through the account to see what is going on. Send us a DM by following the steps above. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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6 days ago

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