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BarbR7
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Tuesday, July 14th, 2026 11:02 AM

Home Voicemail

Voicemail is hijacking all my calls not letting it go to my answering machine. App says I do not have option to change it; cannot change number of rings. How do I turn off voicemail

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5 days ago

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XfinityBenjaminM

Official Employee

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3.2K Messages

1 month ago

 

BarbR7 Hello! Thank you for reaching out. We may need to remove Voicemail as a feature. When you can, please send a Direct Message with your full name and address. We'll be happy to look into this further.

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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BarbR7

Contributor

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20 Messages

Why do you need to remove voicemail? It is useful as a backup. With further exploration it looks as if xfinity has changed plans, renamed, etc and removed all the functionality I used to have. Is there now a premium plan where I can keep all these features?

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29 days ago

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XfinityJorge

Official Employee

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3.2K Messages

We are happy to work together and look through the account to see what is going on. Send us a DM by following the steps above. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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27 days ago

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user_524d04

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4 Messages

7 days ago

Not sure how this occurred but Xfinity has taken over my voicemail so my home phone landline does not ring and calls are going straight to voicemail.  I did not request any changes to my landline or request voicemail service via Xfinity.  I thought it might be the phone itself and purchased new phones but that is NOT the issue.  This has been happening for several weeks.  I've missed several VERY important calls because my phone is not ringing at home and callers are not able to record a message on my home phone which I would be able to hear and pick up, but its going to Xfinity online.

How utterly ridiculous that I would have to find my voicemail messages from my landline in my Xfinity account!!!

I've spent hours online in my account trying to make it stop and numerous lengthy calls to Xfinity support explaining over and over what the issue is and they have no idea what to do.  Their solution is to send a tech but not immediately, it's scheduled for next week!  Can we disable Xfinity voicemail so I can have my home phone ring like it's supposed to and record messages?

(edited)

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BarbR7

Contributor

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20 Messages

@user_524d04​ if you get an answer I would appreciate it if YOU would let me know. This is terrible for me. All of my faxes are being diverted!  The interesting part is that it does not happen every time. Ironically when I call my own number to check, the call goes through and my answering machine answers. 

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6 days ago

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XfinityPaula

Official Employee

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2.3K Messages

 

user_524d04 Hello! Thank you for sharing the trouble you are having with the Xfinity home phone service and with all calls being directed to voicemail. I understand how this is not a good situation to have especially when you are unable to receive any of your calls. I would love to help and make sure that we get your services working again. I don't think voicemail is the issue, but I think that you are having phone trouble which is making all calls do to voicemail. 
While we work to get this corrected there is one feature we can put in place so that you can receive your calls and that is to set up call forwarding. 
Are you able to make calls from your home phone? Is there a dial tone when you pick up your receiver? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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5 days ago

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user_524d04

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4 Messages

Yes, I have a dial tone and I can make calls from my home phone.  The issue IS NOT my phone as everything has been working for the past 9 years until recently, like the last couple of weeks.

No!  I've already tried your suggestion.  The Xfinity voicemail system will not allow call forwarding to my landline number.  This is a known issue that has been going on for quite awhile (from the comments on this site, OVER TWO YEARS!) with Xfinity adding voicemail to landlines without customer knowledge or approval.  It would seem logical that Xfinity should have a solid solution to this issue by now and be able to turn off the voicemail feature, not guessing!!!

(edited)

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5 days ago

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XfinityAirelle

Official Employee

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3.4K Messages

 

user_524d04

without any change, we agree that continuing to troubleshoot the handset itself is not the right direction.

 

Xfinity Voice voicemail can be removed from the account entirely, and that is not something you have to be able to disable yourself online. Xfinity also allows the number of rings before voicemail answers to be adjusted from two to nine rings.

 

Before we remove anything, we also want to make sure there is not an active Call Forwarding or Advanced Call Forwarding setting causing incoming calls to bypass the home phone completely, since that can also send calls directly to voicemail.

 

If your preference is to remove Xfinity voicemail completely and use only your home answering machine, please confirm that for us. We can then focus specifically on getting the voicemail feature removed and making sure incoming calls are routed back to the landline rather than continuing with unrelated phone troubleshooting.

 
 
 

 

 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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5 days ago

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user_524d04

Visitor

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Hi Airelle:

Yes, I only want to use my home phone answering machine.  I NEVER asked for Xfinity voicemail and it's created total hell for me with dozens of missed calls. No, I have never used the Call Forwarding or Advanced Call Forwarding on my landline phone.  PLEASE, remove this feature from my landline and notify me when that is completed.  Thank you!

(edited)

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5 days ago

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