Good evening @user_5d0ebe, and thank you for reaching out on our Community Forums regarding your home phone not working. To confirm, are you receiving a dial tone? May I also ask if you have reset the modem?
We'd love to help get you connected, to the Xfinity network, user_c1z8al! You can browse service options, shop, and order online. You'll have the option to have any equipment shipped for a self-installation or have an expert Xfinity technician help install everything. Xfinity Getting Started Kits include all the necessary equipment with cables along with an easy-to-read start-up guide. You can learn more and even watch short videos which show how to hook up the equipment. And of course, our team is here to help too.
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XfinityAlyssaA
Official Employee
•
2.9K Messages
3 years ago
Good evening @user_5d0ebe, and thank you for reaching out on our Community Forums regarding your home phone not working. To confirm, are you receiving a dial tone? May I also ask if you have reset the modem?
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