Visitor
•
2 Messages
I can't view my call history
It keeps saying,
"XFINITY CONNECT VOICE"
Sorry, but something went wrong.
This account has been suspended
Visitor
•
2 Messages
It keeps saying,
"XFINITY CONNECT VOICE"
Sorry, but something went wrong.
This account has been suspended
XfinityRaul
Official Employee
•
1.6K Messages
3 years ago
Hello, @TerryGolatte. I'm sorry to hear you're unable to access your call history. I would like to review your account to see what's going on.
In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?
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BruceW
Gold Problem Solver
•
26K Messages
3 years ago
To send the requested information in a private message to Xfinity Support from any Forum page:
• Click "Sign In" if that prompt is visible
• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person", but don't do that.
Instead, type "Xfinity Support" there. As you are typing a drop-down list appears.
• Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter or tap the > icon to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
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