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user_b6fipp
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Tuesday, January 7th, 2025 3:54 PM

I need to turn off Xfinity VoiceMail

Lately, all two factor identification messages immediately go to voicemail. 

I already have an answering machine, so I really do not need the voicemail feature.

Please help.

Question

 • 

Updated 

17 days ago

413

3

Official Solution

XfinityAngie

Official Employee

 • 

1.9K Messages

4 months ago

@user_b6fipp, Thanks for reaching out to Xfinity Support. That is a great question. Here are the steps to turn off your Voicemail on your home phone. 

  1. Access the voicemail system.
  2. Press **4** for personal options.
  3. Press **2** for administrative options.
  4. Press **1** to open the administrative options.
  5. Press **5** for **Skip PIN**.
  6. Press **2** to turn off the **Skip PIN** feature.

2

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user_b6fipp

2 Messages

Thank you very much.

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4 months ago

0

XfinitySara

Official Employee

 • 

1.7K Messages

It's our pleasure to help, @user_b6fipp! And I'm glad our team was able to provide the steps you needed. Keep us in mind if you have any other questions or concerns arise. Our team is awesome to work with because we'll always do whatever we can to assist you as quickly as possible! In the meantime, have a wonderful rest of your day :)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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user_cmm2cz

Visitor

 • 

1 Message

28 days ago

I'm not sure if this question was answered & I have the same interest: How do I turn off Xfinity VoiceMail so I can use only my home answering machine and not the Xfinity VoiceMail service. The answer seems to just activate the PIN feature on the phone.

1

0

XfinityBillie

Official Employee

 • 

3.3K Messages

 

user_cmm2cz Thank you for reaching out to out team here on our Xfinity Forums. I would be more than happy to help you with disabling the voicemail feature on your phone. To get started, please send us a DM to Xfinity Support with your full name and address. 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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26 days ago

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user_dk0sf3

Visitor

 • 

1 Message

19 days ago

I am so sorry I elected to let xfinity manage our landline. Now I'm seeing tons of messages about their stupid voicemail answering service. You would think that a corporation as large as they are could have managed actually ASKING if I want or need that feature. But no. You are stuck with it and no matter how they escalate to a higher specialist, they just can't figure out how to get rid of that one pesky VM that is still stuck in your phone. Really, xfinity. Do better. I am not honoring this latest promotion time frame. I have triple play and cell phones and internet with them. So sorry I allowed them to add the landline. Infuriating!

1

XfinityRichard

Official Employee

 • 

1.9K Messages

Hi there, @user_dk0sf3 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the trouble you are having with your Xfinity Voice services. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further. Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address, and I'll be happy to help.-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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17 days ago

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