I want to remove a second phone line from my account

If you have an Xfinity store near you, they might be able to help. Good luck!

Good evening @user_nwhpur and thank you for reaching out to our dedicated Forums team, we appreciate it. I hope you are otherwise having a wonderful week so far and assure you that you've reached the right team to help. We can assist with your account changes if the changes haven't been made yet. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

We look forward to working with you futher.