Frequent Visitor
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14 Messages
Incoming Xfinity landline calls are going straight to voicemail
For several weeks, all incoming calls placed to My Xfinity landline are going straight to voicemail. My Advanced Call Forwarding is set for 5 rings, but all calls are popping to VM without so much as a ring. They oftentimes show on the tv screen, but my phones never rings.
XfinityLinda
Official Employee
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1.4K Messages
3 years ago
Hello, @Jakeysmom94! We appreciate you taking the time to reach out to us here on our Community platform! We are sorry about the trouble with your Xfinity Voice service. In order to help, I'll need to get your name and complete service address by Direct Message. We look forward to your reply.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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user_319231
Visitor
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1 Message
3 years ago
I had this problem yesterday. I spoke to an agent. He said I needed to reset my wireless password… which was stupid but couldn’t make him understand that the landline has nothing to do with the wireless system…..so still don’t know how to fix the problem.
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