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Friday, May 31st, 2024 12:41 AM

Landline won’t call out

I just switched to a telephone modem so a landline can be used in the house. The phone has a dial tone and can receive calls on the new #, but we cannot call out. You can hear the pulse tones of the dialed, but the connection is only a fast busy signal. We have tried multiple numbers with same results. 

Official Employee

 • 

1.8K Messages

6 months ago

 

user_6jrsxi Thanks for posting on our community forums. I'm sorry to hear the phone line is not working as it should. We can help troubleshoot your concern. Did you try rebooting the Xfinity Modem manually or through the Xfinity App? Have you tried both telephone ports?  

 

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