Visitor
•
1 Message
Landline works but I have no access to any of my features
My service had the same issue as as this person who wrote:
"Xfinity Voice no longer works after porting my landline phone number to Xfinity
Upgraded to a new Xfinity Gateway and turned in the old gateway. We requested that our old land line phone number to become our new Xfinity Voice phone number. App showed both the old and new phone numbers in our account for two days, then the app says that something went wrong and to contact Xfinity. Used the app service to restart the gateway. Internet and other cable services works as expected, but there is absolutely no phone service. I am connecting the phone directly into the gateway phone port (I only have one available port for that) and I get no dial tone. I also get a fast busy signal when attempting to call. X A support is circular and keeps suggesting the same information without providing any useful assistance to resolve the issue."
However, my phone now works but I can't access my landline login portal to setup any of my features. Not voicemail, see log of calls or nothing! I keep getting the reboot your modem because they just did some work near me, but the reboot doesn't resolve sheet! I am really [Edited: "Language"] upset with Xfinity and all the problems I have endu trying to get vice from them it's recalling got me red hot! Just [Edited: "Language"] fix the [Edited: "Language"] login information to match my ported number and me to my ported number, really, how [Edited: "Language"] hard is that?! Just fix the [Edited: "Language"] problem already! Cheese and fluffy rice! [Edited: "Language/Inflammatory"]
XfinityJanelle
Official Employee
•
1.8K Messages
14 hours ago
Hey @user_sfuedi,Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share what has been going on. I would be more than happy to offer my assistance looking into this further for you. When you try to log in, what are you seeing? Are you getting an error message?
0
0