Landline works but I have no access to any of my features

My service had the same issue as as this person who wrote:

"Xfinity Voice no longer works after porting my landline phone number to Xfinity

Upgraded to a new Xfinity Gateway and turned in the old gateway. We requested that our old land line phone number to become our new Xfinity Voice phone number. App showed both the old and new phone numbers in our account for two days, then the app says that something went wrong and to contact Xfinity. Used the app service to restart the gateway. Internet and other cable services works as expected, but there is absolutely no phone service. I am connecting the phone directly into the gateway phone port (I only have one available port for that) and I get no dial tone. I also get a fast busy signal when attempting to call. X A support is circular and keeps suggesting the same information without providing any useful assistance to resolve the issue."

However, my phone now works but I can't access my landline login portal to setup any of my features. Not voicemail, see log of calls or nothing! I keep getting the reboot your modem because they just did some work near me, but the reboot doesn't resolve sheet! I am really [Edited: "Language"] upset with Xfinity and all the problems I have endu trying to get vice from them it's recalling got me red hot! Just [Edited: "Language"] fix the [Edited: "Language"] login information to match my ported number and me to my ported number, really, how [Edited: "Language"] hard is that?! Just fix the [Edited: "Language"] problem already! Cheese and fluffy rice! [Edited: "Language/Inflammatory"]

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XfinityJanelle

Official Employee

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1.8K Messages

21 days ago

Hey @user_sfuedi,Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share what has been going on. I would be more than happy to offer my assistance looking into this further for you. When you try to log in, what are you seeing? Are you getting an error message?

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user_sfuedi

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3 Messages

@XfinityJanelle

Yes, I keep getting the following message every time I try to get on the home voice website, which is where the Xfinity app always takes me when I try to access the home voice services. There is nowhere in the app, that they recommend installing for managing all my services, except voice is the only one that has only links to website access, no app only access i keep getting the same error message over and over again no matter what user ID I use the cell phone number which logs me in to Xfinity as well as all the other kids I have on this stupid app. I use my personal email, and the two that Comcast created which is the same as my personal email except one of the two email@comcast.com, has a 1 at the end of my email name as follows: email1@comcast.com, and they said in the phone that my username is just my email name with the 1 appended to is follows: Username: email1 Password: ************, and I even used my original Username: email and they all work fine for the Xfinity app and Internet services, but none of them work on home voice line for access. And yes, I have logged out of Xfinity and logged in on the app with the same Username for both accounts to make sure they were in sync, but that didn't work either. I also tried different variations of usernames disparate of one another, thinking maybe they aren't in sync and that what causing the problem, but nope!

The error message I received every time is in a graphical box (window):

Xfinity Voice

Sorry, but something went wrong.

Please contact us to activate your service.

Contact Comcast Customer Care.

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16 days ago

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Home Phone Features

user_sfuedi

Landline works but I have no access to any of my features

XfinityJanelle

user_sfuedi

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