Greetings, @stewalt! Thanks for reaching out to us on the Forums! I hope you are having an amazing day! I apologize to hear that you are unable to look up your call history. Are you trying to locate this from the Xfinity Connect website?
Click on the My Account tab at the top of the page.
Click the Billing tab in My Account.
Click on View Call Log in the Common Solutions section.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Under common solutions it does not say View call log. As I said up until about 3 weeks ago all I had to do was click on the picture of the landline phone and it would bring up my call log. Something has changed.
Hey there, @stewalt. There is a screenshot here of what the option should look like under the Common Solutions box. You would need to make sure you are under the Billing tab after you are logged in. What web browser are you using to access the Xfinity MyAccount web portal?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityMichaelC
Official Employee
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4.1K Messages
2 years ago
Greetings, @stewalt! Thanks for reaching out to us on the Forums! I hope you are having an amazing day! I apologize to hear that you are unable to look up your call history. Are you trying to locate this from the Xfinity Connect website?
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