Lost Caller ID on landline

Keep losing caller ID on landline. Despite unplugging and plugging in again. It happens a few times a day and it's a business line so very important. Online Chat was of course, no help at all. I've even replaced the phone. Still happening. (disregard Category and Topic, I couldn't post without choosing from the drop down and neither applied)

Responses

U

user_6c96e7

Visitor

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4 Messages

2 years ago

Keep losing caller ID on landline. Despite unplugging and plugging in again and even purchasing a new phone, I lose caller ID about 5 times a day. Very frustrating. Any ideas ?

Note: This comment was created from a merged conversation originally titled Keep Losing caller ID on Landline.

2

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CCKorie

Problem Solver

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1.1K Messages

Sorry to hear you are losing caller ID multiple times a day. We'd be happy to look more into this for you. Can you send us a DM with your name and address please?

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the “chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I no longer work for Comcast.

2 years ago

0

U

user_6c96e7

Visitor

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4 Messages

I did that prior to posting. I was in an endless loop with no response to my question or customer service.

2 years ago

0

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user_6c96e7

Lost Caller ID on landline

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