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user_vb17ss
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Sunday, June 16th, 2024 10:42 PM

My telephone is not ringing

The phone is only taking messages. Not ringing, but shows up quickly on the TV sci, and doesn't allow me to answer it.

Question

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Updated 

5 months ago

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EG

Expert

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107.1K Messages

5 months ago

The concern is not "Home Security Devices And Equipment" help related. Topic moved here to the Xfinity Voice help section for assistance. 

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XfinityAmandaB

Official Employee

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1.6K Messages

5 months ago

 

user_vb17ss Thank you so much for your post for help with your phone not allowing you to answer calls. Since your phone services are run through your modem a lot of issues are resolved with a modem reset. Have you by chance reset your modem already? Also, the Xfinity app has great options to help troubleshoot your home phone service if you haven't checked it out would be in the services tab as well as the voice options.

 

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